Shipping & Delivery

We offer free standard shipping on all prepaid orders within India.

We also offer standard and express Cash on Delivery (COD) for delivery across India.

Orders are typically dispatched within one business day from the order date.

Standard delivery within India takes approximately 3 to 4 business days after dispatch.

Customer Support Commitment

At https://smoothobiocare.com, our dedication to excellent customer service goes beyond processing orders — it’s about building strong and lasting relationships with our customers.

To ensure a seamless support experience, we have established a comprehensive multi-channel customer support system.

Support Channels

Customer Support Page: A central hub featuring FAQs, contact details, and helpful resources.

Live Chat: Real-time support with knowledgeable representatives to resolve issues promptly.

Email Support: A formal avenue for inquiries with thorough and timely responses from our team.

Phone Support: Direct communication for seamless interaction and instant assistance.

Ticketing System

Our backend Ticketing System ensures that all customer inquiries are tracked and resolved efficiently, without anything slipping through the cracks.

Knowledge Base

We empower our customers with a self-service Knowledge Base that helps them troubleshoot and resolve common issues independently.

Social Media Engagement

We actively engage with our customers on social media platforms to provide updates, answer questions, and resolve concerns wherever our customers are.

Feedback and Improvement

We value feedback as a vital tool for growth and improvement. We continuously collect and analyze customer insights to enhance our support services and overall shopping experience.

At Smootho Biocare, we are committed to exceeding expectations — not just in product quality but in the way we support and care for our customers at every step.